Personalised tickets


2.3.1 Only personalised tickets will be issued from 2020/21 season.

2.3.2 After order status is changed to PAID FOR, Buyer receives a link to TICKET PERSONALISATION application, that is also available in the customer panel after logging in under given order.

2.3.3. The link remains active for 72 hours.

2.3.4. The link allows access to online store application where personal data of each person for whom tickets were bought needs to be entered. In order to log in into the application, Buyer uses login and password for his/her store account.

2.4.5. Personal data – gender, first name, surname, nation, passport number shall be entered into rightful slots. This can only be done once. System requires complete data to be entered before allowing to close the application. Once the data is entered and stored, Buyer has no access to edit/change the data.

2.4.6. Ticket holders entering Event venue are obliged to possess and provide an ID document with picture.

2.4.7. Organiser reserves right to refuse access to Event venue to ticket holders who do not possess a valid ID document with picture, or shall he/she possess a document for a name different that the one ticket was issued for.  

2.4.8. Buyer is held responsible for the accuracy of personal data entered into the store system.

2.4.9. In case personal data are not entered into the system within 72 hours from order status being updated to PAID FOR, the order will automatically be cancelled without prior notice, payment returned to Buyer’s account at his/her expense.

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