Returns, refunds, exchange

2.7. Refunds/ Exchange

2.7.1 In accordance with Polish Consumer Rights Act (Art. 38 point 12) there are no refunds offered for tickets to sport, cultural or entertainment events with specified date / dates purchased via internet.

2.7.2. No withdrawal from the contract is possible in such a case.

2.7.3. Tickets are non-refundable in case of Event cancellation due to unfavourable weather conditions.

2.7.4. Tickets are refundable ONLY in case of Event cancellation due to negligence of the Organiser.



2.8.1. Change of personal data in the system / on provided tickets can only be made once per order, latest 21 days before Event.

2.8.2. Change of personal data in the system / on provided ticket can only be made by the Buyer – rightful order owner.

2.8.3. Fee for change of personal data in the system / on provided tickets is 150 PLN per ticket, delivery costs 25 PN per order. The fee is non-refundable even in case of Event cancellation due to Covid-19 restrictions and limitations.

2.8.4. Change of personal data in the system / on provided ticket can only be made under exceptional circumstance. Organiser reserves right to verify these circumstances and demand a proof/documentation from the Buyer.

2.8.5. In order to change personal data in the system / on provided ticket Buyer needs to fill in a relevant form, send it back together with tickets at their own expense to the Seller’s head-office. Buyer will receive an invoice with amount to be paid. Tickets with changed personal data will be sent to the Buyer within 7 days after receipt of the money.


5. COVID-19 Clause

5.4 In case Event is held without public access, being a result of Covid-19 pandemic, Seller / Organiser shall offer refunds for purchased tickets based on the following rules and procedures

5.4.1 Only ticket price will be refunded, without delivery cost.

5.4.2. No other claims will be accepted (costs of travel, accommodation, etc.). 

5.4.3. Due to additional Ski Jumping World Cup events being held in Poland on 13th and 14th February 2021 in case January events cannot be held with public, ticket owners will be able to use purchased tickets for the Febrauary event, otherwise, refunds will only be made on Buyer’s request, after a designated form is filled and purchased tickets returned to Tatrzański Związek Narciarski u. Br. Czecha 1, 34-500 Zakopane. Claims will be received by 10th February 2021. After that date claims will no longer be considered.

5.4.4. A right to claim a refund is restricted to Buyers only (rightful order owners).

5.4.5. After claim is received, Buyer receives an invoice correction that shall be confirmed in the way specified in the e-mail he/she receives to e-mail address linked to store account.

5.4.6. Refunds will be realised within 30 days after confirmation of the receipt of the correction invoice by the Buyer.

5.4.7. Placing an order in the TZN online store, Buyer consents to their personal data being transferred to relevant national and/or regional health institutions responsible for Covid-19 mitigation if required.


request for personal data change

refund claim Covid-19


Shop is in view mode
View full version of the site
Sklep internetowy