Returns, refunds, exchange

2.7. Refunds/ Exchange

2.7.1 In accordance with Polish Consumer Rights Act (Art. 38 point 12) there are no refunds offered for tickets to sport, cultural or entertainment events with specified date / dates purchased via internet.

2.7.2. No withdrawal from the contract is possible in such a case.

2.7.3. Tickets are non-refundable in case of Event cancellation due to unfavourable weather conditions.

2.7.4. Tickets are refundable ONLY in case of Event cancellation due to negligence of the Organiser.



2.8.1. Change of personal data in the system / on provided tickets can only be made once per order, latest 21 days before Event.

2.8.2. Change of personal data in the system / on provided ticket can only be made by the Buyer – rightful order owner.

2.8.3. Fee for change of personal data in the system / on provided tickets is 150 PLN per ticket, delivery costs 25 PN per order. The fee is non-refundable even in case of Event cancellation due to Covid-19 restrictions and limitations.

2.8.4. Change of personal data in the system / on provided ticket can only be made under exceptional circumstance. Organiser reserves right to verify these circumstances and demand a proof/documentation from the Buyer.

2.8.5. In order to change personal data in the system / on provided ticket Buyer needs to fill in a relevant form, send it back together with tickets at their own expense to the Seller’s head-office. Buyer will receive an invoice with amount to be paid. Tickets with changed personal data will be sent to the Buyer within 7 days after receipt of the money.


5. COVID-19 Clause

5.1. Due to world-wide Covid-19 pandemic, Event shall be carried out in accordance with any laws, limitations and restrictions valid at the time of its organisation.

5.2 In accordance with the decision of the Polish Ski Federation, tickets and admittance to the Event in winter season 2021/22 will only be available to 

- persons that will have been fully vaccinated against Covid-19 according to law binding in Poland on the competition day,

- persons who will have had a staus of recovered from Covid-19 according to law binding in Poland on the competition day,

- as of 20th October 2021 children up to 12 years of age are excempt from the above; regulations in force on the day of the competition apply

5.3 Ticket holders are obliged to follow all regulations resulting from Covid-19 pandemic mitigation scheme, such as wearing face masks/face and mouth covering, keeping social distance, hand sanitising, or any other in operation during the time of Event organisation. In case a ticket holder refuses to follow any of these instructions he/she will be removed from Event venue, without any right to ticket refund.

5.4 Decision on allowing or not the public into the Event venue shall be made by the Organiser, in accordance with rules and regulations in operation at the time of the Event organisation, latest on the competition day.

5.5 In case Event is held without public access, being a result of Covid-19 pandemic, Seller / Organiser shall offer refunds for purchased tickets based on the following rules and procedures,

5.5.1 Only ticket price will be refunded, without delivery cost.

5.5.2. No other claims will be accepted (costs of travel, accommodation, etc.).

5.5.3.  Refunds will only be made on Buyer’s request, after a designated form is filled and returned to store's e-mail address Claims will be received within 30 days, after the decision to carry out the event without public has been made. After that deadline the claims will no longer be processed. 

5.5.4. A right to claim a refund is restricted to Buyers only (rightful order owners).

5.5.5. After claim is received, Buyer receives an invoice correction that shall be confirmed in the way specified in the e-mail he/she receives to e-mail address linked to store account.

5.5.6. Refunds will be realised within 30 days after confirmation of the receipt of the correction invoice by the Buyer.

5.5.7. Placing an order in the TZN online store, Buyer consents to their personal data being transferred to relevant national and/or regional health institutions responsible for Covid-19 mitigation if required.


request for personal data change

refund claim Covid-19


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