ONLINE STORE RULES & REGULATIONS
REGULATIONS and PURCHASE CONDITIONS
www.shop-tzn.pl ONLINE STORE
DEFINITIONS and GENERAL PROCEDURES
For thepurposes of these Regulations the following expressions shall mean as follows:
Regulations – document regulating principles of transactions between buyers of tickets via www.shop-tzn.pl website, in particular defining the rights and obligations of both parties, namely buyers of tickets and TZN. These Regulations apply to every ticket purchased via www.shop-tzn.pl website for any of the FIS Ski Jumping World Cup competitions organised in Zakopane by TZN.
Seller – Tatrzański Związek Narciarski (otherwise referred to as TZN), with registered office in Br. Czecha 1 B, 34-500 Zakopane.
Organiser - Tatrzański Związek Narciarski (otherwise referred to as TZN), with registered office in Br. Czecha 1 B, 34-500 Zakopane.
Buyer – a person/entity purchasing tickets in line with the regulations.
Working days – working days between Monday and Friday with exception of public holidays.
Order realisation time – time required for TZN to prepare delivery of purchased tickets
PURCHASING TICKETS
Purchasing without registration, registering and logging in
Buyers are obliged to purchase tickets in accordance with the below listed procedures as well as the terms and conditions of payment.
Registration in online store system is not a pre-condition for purchase of tickets.
In order to register in the online store system, buyers are required to enter www.shop-tzn.pl website and choose REGISTER providing e-mail address and chosen password.
In order to confirm registration, buyers are required to confirm the link delivered to an address provided while registering.
On purchasing tickets buyers will be asked to provide further personal data, including surname/name and address. Provision of full and update data is a pre-condition for proper order realisation.
TZN shall not be held liable for delayed or incomplete order realisation as a result wrong or incomplete data provision by the buyer.
MY ACCOUNT bookmark offers full and unlimited access to buyer’s personal data.
Ordering
Buyers are enabled to order 24 hours a day.
When ordering, buyers shall specify the product (ADD TO CART), ordered amount, method of payment, billing address and delivery address if different.
Purchase process is being finalised after PURCHASE has been confirmed, which stands for entering into legal contract between buyer and seller.
Buyer receives an e-mail sent to address provided while registering or purchasing specifying order reference number.
Depending on a chosen payment method, e-mail shall contain data necessary for finalisation of a bank wire. Purchased tickets shall be paid for, depending on a chosen payment method, not later than 3 working days from the date of purchase.
Orders not paid for within 3 working days shall be cancelled without prior notice.
In accordance with Art. 38 item 12 of the Consumer Rights Act dated 30 May 2014 (Ustawa z dnia 30 maja 2014 r. o prawach konsumenta / Journal of Laws Dz.U. 2014.827) once entered into a contract with the seller, buyers are not entitled to withdraw from it.
Ticket price
Ticket prices provided on www.shop-tzn.pl
- include VAT
- are listed in Polish zloty (PLN)
- do not include delivery fees.
Total order value is being calculated after payment and delivery methods have been chosen (see payment and delivery).
Payment and delivery
Packaging and delivery process will be initiated after December 1st 2017.
Tickets are being delivered after they have been paid for. Delivery time varies depending on country of delivery (see terms of payment and delivery).
Tickets shall be delivered to address provided by buyers by GLS courier mail.
TZN shall not be held liable for delayed or incomplete order realisation as a result wrong or incomplete data provision by the buyer.
Payment for purchased tickets can be made:
- with traditional bank wire
- with online payment
When choosing traditional bank transfer method buyers shall provide proper reference number – order number provided after purchasing.
After payment has been received successfully, customer’s status shall be updated.
Ticket distribution
Tickets shall be available from December 1st 2017.
Earlier delivery of tickets will not be possible.
Refunds and complaints
Tickets are non-refundable in case of event cancellation due to unfavourable weather conditions.
Tickets are refundable ONLY in case of event cancellation due to negligence of the organiser.
In order to receive a refund in such a case, buyers are obliged to send filled and signed return acceptance protocol (see REFUNDS section, original invoice provided with tickets (in accordance with Regulation of the Minister of Finance on Cash Registers dated 14 March 2013 / Rozporządzenie Ministra Finansów z dnia 14.03.2013 w sprawie kas rejestrujących), and undamaged tickets possessing valid bar code.
Delivery costs are non-refundable in either case.
TZN will not reimburse travel expenses, accommodation, or any other costs indirectly related to the potential participation in the event.
Complaints shall be made in writing and sent to organiser’s (TZN) address.
PRIVACY
TZN stores and protects buyers’ personal data in accordance with the Personal Data Protection Act dated 28th August 1997 (Ustawa o ochronie danych osobowych z dnia 29 sierpnia 2000 roku).
Personal data provided by buyers shall be processed for the sole purpose of executing ticket/s sale contract and, upon the Client's consent, for the purpose of informing about new products, services and promotions offered by TZN.
All buyers shall have unlimited access to their personal data as well as to correct, supplement and to potentially request their deletion.
Buyers consent to processing of their personal data by TZN for the purpose of executing ticket/s sale contract, for executing the potential reimbursement or complaint.
FINAL PROVISIONS
TZN has the right to cancel an order and/or delete an account should it violate the above rules and regulations.
It is not allowed to resell purchased tickets for profit.
Purchase of tickets from unidentified sources may result in denial of access to the event venue.
In case of disputes not covered by the above rules and regulation provisions of the Civil Code (Kodeks Cywilny) and Consumer Rights Act (Ustawa o szczególnych warunkach sprzedaży konsumenckiej oraz zmianie Kodeksu Cywilnego (Dz. U. Nr 141 z 2002 roku, poz. 1176; Ustawa o ochronie niektórych praw konsumentów oraz odpowiedzialności za szkodę wyrządzoną przez produkt niebezpieczny (Dz. U. Nr 22 z 2000 roku, poz. 271).
The above mentioned regulations shall enter into force on the day of their publication with effect from 1st November 2016.