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ONLINE STORE RULES & REGULATIONS

REGULATIONS and PURCHASE CONDITIONS

www.shop-tzn.pl ONLINE STORE

 

DEFINITIONS and GENERAL PROCEDURES

For thepurposes of these Regulations the following expressions shall mean as follows:

Regulations – document regulating principles of transactions between buyers of tickets via www.shop-tzn.pl website, in particular defining the rights and obligations of both parties, namely buyers of tickets and TZN. These Regulations apply to every ticket purchased via www.shop-tzn.pl website for any of the FIS Ski Jumping World Cup competitions organised in Zakopane by TZN.

Seller – Tatrzański Związek Narciarski (otherwise referred to as TZN), with registered office in Br. Czecha 1 B, 34-500 Zakopane.

Organiser - Tatrzański Związek Narciarski (otherwise referred to as TZN), with registered office in Br. Czecha 1 B, 34-500 Zakopane.

Individual buyer – a person/entity purchasing tickets in line with the regulations.

B2B customer – registered business purchasing tickets in line with the regulation.

Sale season – period between sale start and closure for a given event (currently 20th May and 31st July 2019).

Working days – working days between Monday and Friday with exception of public holidays.

Order realisation time – time required for TZN to prepare delivery of purchased tickets

 

PURCHASING TICKETS

Registering and logging in

Buyers are obliged to purchase tickets in accordance with the below listed procedures as well as the terms and conditions of payment.

Registration in online store system is a pre-condition for purchase of tickets.

In order to register in the online store system, buyers are required to enter www.shop-tzn.pl website and choose REGISTER providing e-mail address and chosen password.

In order to confirm registration, buyers are required to confirm the link delivered to an address provided while registering.

On purchasing tickets buyers will be asked to provide further personal data, including surname/name and address. Provision of full and update data is a pre-condition for proper order realisation. TZN shall not be held liable for delayed or incomplete order realisation as a result wrong or incomplete data provision by the buyer.

MY ACCOUNT bookmark offers full and unlimited access to buyer’s personal data.

Registered individual buyer has a right to place one order per sale season (for the GP event held in August 2019 between 20th May and 31st July 2019).

Within a order a maximum of 20 tickets (independent of type) can be ordered.

After registration and verification (VAT number) by the shop Administrator that takes up to 48 hours, B2B customer receives right to purchase larger number of tickets).

 

Ordering

Buyers are enabled to order 24 hours a day.

When ordering, buyers shall specify the product (ADD TO CART), ordered amount, billing address and delivery address if different.

Purchase process is being finalised after PURCHASE has been confirmed, which stands for entering into legal contract between buyer and seller.

Buyer receives an e-mail sent to address provided while registering or purchasing specifying order reference number, which contains data necessary for finalisation of a bank wire.

Purchased tickets shall be paid for, depending on a chosen payment method, not later than 3 working days from the date of purchase.

Orders not paid for within 3 working days shall be cancelled without prior notice.

In accordance with Art. 38 item 12 of the Consumer Rights Act dated 30 May 2014 (Ustawa z dnia 30 maja 2014 r. o prawach konsumenta / Journal of Laws Dz.U. 2014.827) once entered into a contract with the seller, buyers are not entitled to withdraw from it.

 

Ticket price

Ticket prices provided on www.shop-tzn.pl

-        include VAT

-        are listed in Polish zloty (PLN)

-        do not include delivery fees.

Total order value is being calculated after payment and delivery methods have been chosen (see payment and delivery).

 

Payments

Tickets are being delivered after they have been paid for.

Payment for purchased tickets can be made:

-        with traditional bank wire

-        with online payment

When choosing traditional bank transfer method buyers shall provide proper reference number – order number provided on purchasing.

TZN does not hold any responsibility for delays occurring as consequence of wrong payment identification.

After payment has been received successfully, your reservation status shall be updated to "in realisation."

Payments are not posted automatically in our online store.

Payments are normally posted the following working day after receipt.

In exceptional cases, it might take up to 3 workings days. 

Invoices are generated automatically for the billing address provided while registering.

Original invoices shall be delivered together with tickets.

Please note that these originals are required in case of return or refund.

Orders not paid within the required 3 days period shall be automatically cancelled.

All transfer costs are to be covered by the buyer.

 

Ticket distribution

Ordered tickets will be dispatched after XXX

Delivery of tickets before XXX shall not be possible.

Dispatch will take place in order in which orders had been place.

Should you wish to receive your tickets irregardless of order number, extra fee of 50 PLN will be charged. Tickets purchased from Tatrzański Związek Narciarski (TZN) via shop-tzn.pl shall be delivered with GLS courier mail.

TZN shall not be held liable for delayed or incomplete order realisation as a result wrong or incomplete data provision by the buyer.

You shall be informed with a separate mail about the initiation of the delivery process.

Current state of your order can be checked in the customer's panel.  

TZN cannot be held responsible for delays caused by courier mail company. Their services are being provided in accordance with rules and regulation which can be found https://gls-group.eu/PL/en/gtc

Standard delivery time varies depending on the country between 3-5 working days.

TZN does not accept any responsibility for inaccuracies in delivery address as these are being provided by customers during purchase or registration.

Any complaints shall be made instantly in writing.

 

Delivery costs depend on the country of delivery (prices in PLN)

ALBANIA

700+ customs

AUSTRIA

150

BELGIUM

100

BOSNIA & HERZEGOVINA

700+customs

BULGARIA

150

CROATIA (CONTINENT & KRK)

200

CYPRUS (EU)

300+customs

CZECH REPUBLIC

100

DENMARK

100

ESTONIA

150

FAROE ISLANDS

700+customs

FINLAND

200

FRANCE (CONTINENT)

150

GERMANY

100

GREAT BRITAIN

150

GREECE

350

HUNGARY

100

ICELAND

700+customs

IRELAND

200

ITALY

150

KOSOVO

700+customs

LATVIA

150

LICHTENSTEIN

100

LITHUANIA

100

LUXEMBOURG

100

MACEDONIA

700+customs

MALTA

350+customs

MONTENEGRO

700+customs

NORWAY

300+customs

PORTUGAL (CONTINENT)

250

ROMANIA

150

SAN MARINO

150+customs

SERBIA

200+customs

SLOVAKIA

100

SLOVENIA

150

SPAIN (CONTINENT)

200

SWEDEN

200

SWITZERLAND

150

THE NETHERLANDS

100

TURKEY

350+customs

 

Refunds

Tickets are non-refundable in case of event cancellation due to unfavourable weather conditions.

Tickets are refundable ONLY in case of event cancellation due to negligence of the organiser.

In order to receive a refund in such a case, buyers are obliged to send filled and signed return acceptance protocol (see REFUNDS section, original invoice provided with tickets (in accordance with Regulation of the Minister of Finance on Cash Registers dated 14 March 2013 / Rozporządzenie Ministra Finansów z dnia 14.03.2013 w sprawie kas rejestrujących), and undamaged tickets possessing valid bar code.

Delivery costs are non-refundable in either case.

TZN will not reimburse travel expenses, accommodation, or any other costs indirectly related to the potential participation in the event.

Complaints shall be made in writing and sent to organiser’s (TZN) address.

 

PRIVACY

Personal data

Personal data provided by customers (while registration and ordering) are collected, stored, administered and protected by Tatrzanski Zwiazek Narciarski with registered office ul. Br. Czecha 1, 34-500 Zakopane (hereinafter called TZN).

Data are provided by store customers voluntarily.

Customers consent to processing of their personal data by TZN for the sole purpose of executing ticket/s sale contract.

Customers shall have unlimited to access to their personal data, as well as correct, supplement or effectively delete data.

Personal data provided by customers while registering or completing a purchase can be accessed in the customer panel after logging in, otherwise a request can be issued to shop@shop-tzn.pl

Customers certify that provided data are his/her own data.

Detailed provisions in regards to data protection policy can be found under privacy policy.

 

Newsletter

We send newsletters, e-mails and other electronic notifications for advertising purposes and to announce news (hereinafter “newsletter”) only with your consent, which is recorded during registration, or where there is a legal basis to do so.

You may unsubscribe from our newsletter, i.e. withdraw your consent, at any time via unsubscribe option available in your customer panel. Please note that we will continue to process your personal data until you withdraw your consent, so that we can prove consent previously given to receive newsletters. The processing of these data is limited to the purpose of a possible defence against claims. You shall have the right to request the erasure of your personal data.

 

FINAL PROVISIONS

TZN has the right to cancel an order and/or delete an account should it violate the above rules and regulations.

It is not allowed to resell purchased tickets for profit.

Purchase of tickets from unidentified sources may result in denial of access to the event venue.

In case of disputes not covered by the above rules and regulation provisions of the Civil Code (Kodeks Cywilny) and Consumer Rights Act (Ustawa o szczególnych warunkach sprzedaży konsumenckiej oraz zmianie Kodeksu Cywilnego (Dz. U. Nr 141 z 2002 roku, poz. 1176; Ustawa o ochronie niektórych praw konsumentów oraz odpowiedzialności za szkodę wyrządzoną przez produkt niebezpieczny (Dz. U. Nr 22 z 2000 roku, poz. 271).

 

The above mentioned regulations shall enter into force on the day of their publication with effect from 15th September 2018.

 

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